988bet Frequently Asked Questions

What documents do I need to verify my 988bet account?

988bet requires a valid government-issued photo ID to complete KYC verification — your Bangladesh National Identity Card (NID) or a valid passport are both accepted. You will need to upload a clear photo of the front and back of your NID, or the photo page of your passport, plus a recent selfie holding the document. Proof of address (a utility bill or bank statement dated within 90 days) may be requested for higher withdrawal tiers. Verification is typically completed within 24–48 hours of submission.

I forgot my 988bet password — how do I reset it?

You can reset your 988bet password directly from the login screen. Click "Forgot Password", enter your registered mobile number or email address, and a one-time reset link or OTP will be sent to you. Follow the link or enter the OTP, then choose a new secure password of at least 8 characters containing letters and numbers. If you no longer have access to your registered mobile number, contact [email protected] with your account details and proof of identity to recover access.

Can I have more than one 988bet account?

No. 988bet strictly enforces a one-account-per-player policy. Each player may hold only one registered account, verified against their National Identity Card. Duplicate accounts detected by our system are subject to immediate closure and forfeiture of any balances held within them. If you believe your original account has been compromised or you have lost access to it, contact the 988bet support team at [email protected] before attempting to register again.

How do I close my 988bet account permanently?

To permanently close your 988bet account, send a written request to [email protected] with the subject line "Account Closure Request" from your registered email address. Before the account is closed, any remaining balance will be processed as a final withdrawal to your verified payment method (bKash, Nagad, or bank account). Please note that account closure is different from self-exclusion — if your reason for closing is a gambling concern, we encourage you to consider self-exclusion via Account Settings > Responsible Gaming instead.

How long does a bKash deposit take on 988bet?

bKash deposits on 988bet are credited instantly in the vast majority of cases — typically within 30 seconds to 2 minutes of the transaction being confirmed on the bKash network. If your deposit does not appear after 10 minutes, take a screenshot of the bKash transaction confirmation (including the TrxID) and contact 988bet support at [email protected]. Our team will trace and manually credit verified transactions within 1 hour. Nagad and Rocket deposits follow the same instant-credit process.

What is the minimum deposit amount on 988bet?

The minimum deposit on 988bet is ৳200 BDT for mobile money methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, the minimum deposit is ৳500 BDT. There is no maximum single deposit limit set by 988bet, though your personal deposit limit (set via Account Settings > Responsible Gaming) and your payment provider's own transaction caps may apply. Deposits are processed in Bangladeshi Taka with no conversion fees.

What is the minimum withdrawal amount on 988bet?

The minimum withdrawal amount on 988bet is ৳500 BDT for all mobile money methods (bKash, Nagad, Rocket, Upay) and ৳1,000 BDT for bank transfers. Withdrawals to your verified bKash or Nagad number are typically processed within 1–4 hours during business hours. Bank transfer withdrawals may take 1–3 business days depending on your bank. KYC verification must be completed before any withdrawal can be processed — unverified accounts cannot withdraw funds.

Does 988bet charge any fees on deposits or withdrawals?

988bet does not charge any platform-side fees on deposits or standard withdrawals in BDT. Your payment provider — for example, bKash or Nagad — may apply their own standard transfer charges, which are outside 988bet's control. For bank transfers, some Bangladeshi banks apply an inter-bank transfer fee; check with your bank directly. If you request an expedited withdrawal outside normal processing windows, a small processing fee may apply — this will be disclosed clearly before you confirm the request.

Can I withdraw to a different bKash number than the one I deposited from?

No. 988bet enforces a strict same-source withdrawal policy for security and anti-fraud purposes. Withdrawals must be sent to the same bKash, Nagad, Rocket, or bank account that was used for the original deposit on that account. If your registered payment number has changed (for example, you have a new bKash number), you must contact [email protected] and complete an additional identity verification step before the new payment source is approved. This policy protects your funds from unauthorised third-party withdrawals.

What are the rules for betting on BPL matches on 988bet?

988bet offers a full range of markets for Bangladesh Premier League (BPL) matches, including match winner, top batsman, total runs, wickets in an over, and live in-play betting. Standard cricket betting rules apply: a match must complete its scheduled overs for most markets to be settled; in the event of a rain interruption resulting in a DLS result, bets are settled on the official DLS outcome. Minimum bet size and maximum payout limits for BPL markets are displayed on each market before you place a wager.

Are the slot games on 988bet fair and independently tested?

Yes. All slot games available on 988bet are sourced from certified provider studios — including Pragmatic Play, PG Soft, JILI, and Spribe — whose Random Number Generators (RNGs) are independently audited by recognised testing laboratories. The Return-to-Player (RTP) percentage for each slot title is sourced directly from the game provider and displayed in the game information panel. 988bet does not alter or override the RTP values set by the original studios.

Can I play 988bet games on my mobile phone in Bangladesh?

Yes. The 988bet platform is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete range of cricket betting markets, slots, Teen Patti 20-20, Ocean Phoenix, and live casino tables directly from your mobile browser — no app download is required. The mobile interface adjusts automatically to your screen size. For the best experience, use an up-to-date version of Chrome or Safari on a stable internet connection (4G or Wi-Fi recommended for live casino games).

What live casino games are available on 988bet?

988bet's live casino section features real-time table games streamed from professional studio environments, powered by Evolution Gaming and Ezugi. Available titles include Live Baccarat, Live Roulette, Live Blackjack, Live Andar Bahar, Live Teen Patti, and Live Dragon Tiger. Many tables offer BDT-denominated bet limits suited to Bangladeshi players, with both standard and VIP table variants available. Games run 24 hours a day, seven days a week, with professional dealers managing every session in real time.

What happens to my open bets if a cricket match is abandoned?

If a cricket match is officially abandoned before the minimum completion threshold is reached — typically 5 overs for a T20 match and 20 overs for a One-Day International — all open pre-match bets on that fixture are voided and your stake is returned in full to your 988bet account balance. In-play bets placed after the minimum overs threshold has been crossed may be settled on the result at the point of abandonment, at 988bet's discretion, in accordance with the applicable market rules displayed before the bet was placed.

How does the 988bet welcome bonus work for new players?

The 988bet welcome bonus is automatically credited to new players upon their first qualifying deposit. The bonus matches a percentage of your initial deposit — full details of the current offer, including the match percentage and maximum bonus cap in BDT, are displayed on the Promotions page when you register. The welcome bonus is subject to wagering requirements, which means you must wager the bonus amount a specified number of times across eligible games before the bonus balance converts to withdrawable cash. Read the full bonus terms before depositing.

What are wagering requirements and how do I complete them on 988bet?

A wagering requirement means you must place bets totalling a set multiple of your bonus amount before you can withdraw the bonus as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to wager ৳20,000 in total across qualifying games. On 988bet, slots typically contribute 100% toward wagering requirements, while live casino table games may contribute a lower percentage. Your current wagering progress is visible in real time under Account > Bonuses. Check the specific terms for each promotion — contribution rates and expiry dates vary.

Does 988bet offer free spins or cashback promotions?

Yes. In addition to the welcome bonus, 988bet runs rotating promotions including free spins on selected Pragmatic Play and PG Soft slot titles, weekly cashback offers for active players, and reload bonuses tied to major events such as BPL, IPL, and T20 World Cup fixtures. Seasonal promotions are also run during Eid, Pohela Boishakh, and other key dates in the Bangladesh calendar. All current promotions are listed on the Promotions page, which is updated regularly. Free spin winnings and cashback are subject to their own specific wagering terms.

Can I withdraw bonus funds before completing wagering requirements?

Bonus funds that have not yet met the applicable wagering requirements cannot be withdrawn as cash. If you request a withdrawal while a bonus is active and wagering is incomplete, 988bet will typically forfeit the remaining bonus balance and allow the withdrawal of your real-money balance only. Some bonuses allow you to opt out before accepting them — check the specific promotion terms displayed at the time of the offer. Once a bonus is accepted and wagering begins, the above policy applies automatically.

Is 988bet safe to use and is my personal data protected?

988bet uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers — the same technology used by major banks in Bangladesh. Your personal data, payment information, and account credentials are stored in encrypted form and are never sold or shared with third parties outside of the operational requirements described in our Privacy Policy. Two-factor authentication (2FA) is available and recommended for all accounts. For the full data protection policy, visit the 988bet Privacy Policy page.

How do I set a deposit limit or self-exclude on 988bet?

Responsible gaming tools on 988bet are accessible via Account Settings > Responsible Gaming after logging in. From there you can set daily, weekly, or monthly deposit limits in BDT, activate session time limits, enable reality check pop-ups, request a time-out of 24 hours to 1 month, or apply a full self-exclusion of 6 months to indefinitely. Protective limit reductions and self-exclusion take effect immediately. Increases to existing limits require a mandatory 7-day cooling-off period. For detailed guidance, visit the 988bet Responsible Gaming page.

What is the minimum age to play on 988bet?

The minimum age to register and play on 988bet is 18 years. This requirement applies to all players across Bangladesh regardless of their city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar. Proof of age via National Identity Card or passport is mandatory before the first withdrawal is processed. Any account found to belong to a player under 18 will be immediately closed and all balances forfeited. 988bet is strictly an 18+ platform.